Return Policy

At Mosaic Warrior, we take pride in offering unique, one-of-a-kind artworks crafted with care and passion. As each piece is meticulously handcrafted, we stand behind the quality and authenticity of our products. However, due to the nature of our business and the individuality of each artwork, we have implemented the following return policy:

  1. No Returns or Exchanges: We regret to inform you that we do not accept returns or exchanges on any artwork purchased from Mosaic Warrior. Each piece is created with utmost attention to detail, and we believe in the integrity of our craftsmanship.
  2. Damaged or Defective Items: In the rare event that your artwork arrives damaged or defective, please contact us immediately at julie@mosaicwarrior.com. We will work diligently to resolve the issue and ensure your satisfaction.
  3. Cancellation Policy: As our artworks are often unique and made to order, cancellations can only be accommodated within 24 hours of placing your order. After this timeframe, orders cannot be canceled as the production process may have already commenced.
  4. Refunds: We do not offer refunds for any reason, including but not limited to buyer’s remorse or change of mind. All sales are final.
  5. Custom Orders: For custom or personalized artworks, we require a non-refundable deposit before commencing work. Once the artwork is completed, it cannot be returned or refunded.

By purchasing Mosaic Warrior, you acknowledge and agree to abide by our above return policy.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you every step of the way.

Thank you for choosing Mosaic Warrior for your artistic needs.

Sincerely,

Julie Metzger
Mosaic Warrior